Perhaps this will not be a permanent thing, but as for right now, it is the best thing I can do for myself. I am unhappy at my position with ISH, and I do not think that things will get better. In July they implemented a new call system for our clinic, and it has been sub-par, at best. Our clinic is a shining spot in the community because we offer small-town, genuine care. Our patients used to be able to get in contact with us directly, and now they must talk to at least two other people before they land on a line with someone they are familiar with. Our patients hate it, and they tell us often that they are unhappy with the changes.

Yesterday we had a meeting with some of the bigwigs and it was kind of sad to see the women around me act the way they did. Rather than stand up for the patients, they agreed with Kim that they would just need to “get used to it” because this was a time of growing pains. Maybe the patients shouldn’t have to get used to it. Maybe this clinic should stay small and stop acting like its a big medical plaza inside a booming metropolis. We are in the middle of nowhere, Iowa, and the people here don’t want to have to talk to a call center.

The girls who run the call center take no accountability for the things that go wrong, and when we explain how something needs to be different, they usually ignore what we say. I said very little in the meeting yesterday because I knew that it would fall on deaf ears. What I did bring up was swatted away and seen as something that had already been addressed.

Perhaps I am not with the right company and there is somewhere better out there. I do not plan on moving away, so my options are limited. Right now I would rather just change industries and attempt to wade back into healthcare at a different time.